Which item is NOT typically included in an NCR (nonconformance report)?

• A. Description
• B. Reference to standard/WPS
• C. Location
• D. Customer feedback

Answer: (D)

A nonconformance report is focused on documenting a deviation from the defined requirements so it can be investigated and corrected. The essential details are what happened (a clear description of the nonconformance), where it was observed (location), and what standard or WPS it violated, plus information to support follow-up like dates, batch or part identifiers, and actions planned to contain, correct, and verify the fix. This keeps the NCR a precise, technical record that guides root-cause analysis and corrective action.

Customer feedback, while important for overall quality and supplier performance, isn’t part of the technical record of the deviation itself. It’s external information about satisfaction or perception and belongs in separate processes such as customer complaint handling or quality improvement initiatives. Including it in an NCR would dilute the focus on the defect and the corrective actions needed, so it’s not typically included.