Are certified companies required to keep a record of all complaints related to certification compliance?

• A. Yes, they must keep records and make them available to the Bureau on request.
• B. No.
• C. Yes, but only for safety-related complaints.
• D. Only if the complaint is ongoing.

Answer: (A)

When a company is certified, there is a requirement to keep records of any complaints that relate to certification compliance. These records create a traceable history of issues that could affect conformity to the standard, and they allow the regulatory Bureau to review, investigate, and take action if needed. Keeping these records helps ensure transparency, accountability, and timely handling of nonconformities.

The requirement applies to all complaints related to certification compliance, not just those that are safety-related or currently ongoing. The Bureau can request access to these records, so having them documented and readily available supports proper oversight and resolution of issues.